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"Travel is fatal to prejudice, bigotry, and narrow-mindedness" - Mark Twain
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Explore different worlds

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"Once a year, go somewhere you've never been before." - The Dalai Lama
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Lingo Tours Terms and Conditions

Before you submit your Enrollment Form please take time to read the below:

  • Terms & Conditions
  • Liability & Travel Agreement
  • Student Rules (applicable to school groups and student travellers, in particular, those students under 18 years of age)


  • Please note that these Terms and Conditions apply to all of our tours taking place between 01 January 2017 and 31 December 2019. It is important that you read all of the Terms and Conditions in the following three tabs carefully.

    Registration Fee

    The registration fee is a $150.00 non-refundable fee. The registration fee is the same amounts for every tours, regardless of the total tour cost. The registration fee must be submitted with your enrollment form. The fee is included in the total tour cost and is not an additional fee. It is non-refundable as it covers the processing and administration charges to enroll each person on the tour. Please note that the registration fee will be deducted from the total package cost, hence this is not an additional fee.

    The following items are covered by your tour fee

    • Airfare (return ticket), unless land only is purchased
    • Airport transfers to your tour hotel upon arrival and from your final destination hotel on tour.
    • All transportation between the destinations included on tour and the itinerary.
    • A Private bus and/or local public transportation to all activities included on itinerary.
    • Student hotel accommodation in triple or quadruple rooms. Twin and single supplements are applicable for adults, unless otherwise indicated in the tour information (adult tours). For adult tours, tour rates are based on twin room accommodation. In Europe all hotels on tour will have private facilities, except if possibly traveling by night train, cruise ship or ferry.
    • Daily breakfasts and dinners are included unless specified otherwise in the tour program.
    • Three meals per day are included when on board cruise ships.
    • A Full time professional Tour Manager throughout your trip.
    • All entrance fees to selected attractions listed on the itinerary and in tour program.
    • All sightseeing tours led by expert local guides as per tour program.

    Costs which are not included in your tour fee

    • Potential surcharges due to currency fluctuations
    • Airport fees and taxes which are subject to change by airlines.
    • Any other unforeseen expenses due to re-scheduling and/or airline delays.
    • Passport and Visa costs.
    • Personal travel insurance is not included. Please consult an independent provider for medical insurance and coverage for cancellations, baggage or tour interruptions.
    • Hotel luggage porters, unless specified otherwise.
    • Single and twin room supplements, unless specified otherwise in the tour program.
    • All mealtime drinks, except iced water, unless specified otherwise in the tour program.
    • Lunches, unless specified otherwise in the tour program.
    • Tips for Tour Managers, local sightseeing guides, private tour bus-drivers and other staff on tour.
    • Excursions when on cruise, unless pre-booked and pre-paid through Lingo Tours prior to the cruise.
    • Private transportation (public or taxi) to unscheduled free time activities.

    Signing Up

    Complete the enrollment form and submit it digitally together with your 150 USD registration fee via the payment page:
    Your registration fee should be paid at the same time as you submit your form. You are not officially signed up to the tour until we have received both your enrollment form and your registration fee. Late signups are subject to approval by Lingo Tours and can be denied if there is no longer adequate space on the plane or bus or at the hotel.

    Tour fee payments

    Once you have enrolled (submitted the form and paid your $150 registration fee) and you have received confirmation, monthly payments will be required (unless you have agreed on a different specific payment breakdown structure). Your first payment (after your registration fee) is a deposit payment of 500 USD and must be paid within 30 days of your enrollment submission date to Lingo Tours. This payment is a non-refundable deposit payment. The second payment is the balance of the whole tour cost, divided by months left until 60 days before the departure date.
    If your monthly payments are behind and/or lower than 50% of the tour package fee 120 days prior to your tour departure date, you may have to make a larger installment to avoid having special conditions applied.
    Your last monthly installment must be paid in full at least 60 days prior to the departure date. Your monthly payments must be received on the last banking day of that month at the latest. The monthly payment plan will be sent to you once you have enrolled and paid your registration fee. If either you miss a payment date you are obliged to contact Lingo Tours in writing to confirm the dates of your payments. If you do not do this then you will be charged a $100 late fee. You will payment details stating how much is to be paid and the month it needs to be paid in.
    If any outstanding fees owed to Lingo Tours are not paid in full 45 days prior to the tour departure date, Lingo Tours retains the right to cancel your reservation. In the event of such a cancellation, your refund is subject to Lingo Tours cancellation policy. All payments must be made through one of our accepted payment channels which you can find on our payment page:

    Tour Refunds

    Should you be entitled to a refund you will receive the amount within 30 days of your refund notification.

    Late Enrollment

    If Lingo Tours accepts a late Enrollment Form, you may be charged a late Enrollment Fee of $95. Lingo Tours does not guarantee that you will be placed on the same flights or in the same hotel as the tour group, unless this is specified when we accept you on the tour acceptance. When signing up late you are required to make your full tour fee payment as soon as your enrollment is accepted.

    Cancellation Policy

    For each traveller cancellation Lingo Tours will make individual reservations. You must notify Lingo Tours in writing if you decide to cancel your tour. All costs owed Lingo Tours for pre-booked supplier services, and those which are paid in advance are non-refundable (airfare, hotels, transport, event tickets etc). The tour traveller (or parent/guardian if the traveler is a minor) must provide a written notice of cancellation. Please send cancellation notices to Lingo Tours ( as well as to your Group Leader. Our cancellation terms and the cancellation charges are detailed below:

    Cancellation Charges Policy

    Please note that the right field is the total cancellation charge.
    Number of days prior to departure date that Lingo Tours receives written notice of cancellation from the Traveller: The refund amount minus the subsequent cancellation fees:
    121 days or more $150.00 Registration Fee and $500 cancellation charge
    120 – 91 days $150.00 Registration Fee and 50% of refundable tour cost
    90 – 31 days $150.00 Registration Fee and 75% of refundable tour cost
    30 days or less No refund
    The number of days set out above is calculated from the date that Lingo Tours receives your cancellation notices.
    Lingo Tours does not refund any amounts for meals, accommodation, transportation (including flights should traveller be late for scheduled flights, outbound and inbound) or any other activity during the tour that is missed due to traveller absence.
    IMPORTANT: Lingo Tours may at any time during tour (or in extreme cases prior to tour) refuse to carry any traveller due to bad conduct or manners. Lingo Tours, at its absolute discretion, may remove any traveller that causes offence to other travellers on tour. In the case of a traveller being removed from the tour, Lingo Tours cancellation policy shall apply.
    If you can't travel due to medical reasons or other unforeseen events which prevent your participation in the tour you may elect to give your space to a different traveller, subject to approval by your group leader. Such a substitution may only take place 121 or more days prior to departure. Any additional costs caused by this substitution will be borne by the cancelling traveller. Additional costs may include aviation ticket name change and similar. The flight carrier must agree to the name change. The new traveller/participant will need to fill in a new enrollment form and pay a registration fee of USD 150. Any increase in tour price or additional tour costs shall be covered by the substitute traveller/participant.


    While on tour you are responsible for any additional costs incurred by yourself at hotels such as special rooming requests or extras at a hotel (hotel room fridge snacks/mini bar). If you would like to request a room change (eg. A single room or twin room supplement), you must submit a written request at the time of enrollment.

    Land only tour

    travellers (except for minors) can make their own travel arrangements and join the tour at the first hotel. The cost of the tour will be adjusted accordingly. Such request must be communicated in writing at the time of enrollment. Lingo Tours will not be accountable nor responsible for any travellers who make their own travel arrangements until the moment they join the tour, meet the Tour Manager and join the group.

    Extending your stay before or after the tour

    If you intend to spend extra time in or near by the tour destination before or after the tour you must notify, Lingo Tours in writing at the time of enrollment. Lingo Tours will make the necessary arrangements and will communicate the extra charges for such arrangements to you. An additional administration and booking charge of $99 will be applied. You are responsible for all additional costs incurred by such arrangement. All extra costs for this arrangement will be added to your total tour fee and must be paid within the standard tour payment deadline. You will also be responsible for your own airport transfers if you are not travelling with the rest of the group on the scheduled departure/return dates.

    Passports and Visas

    You must have all necessary documentation prior to the departure date. You are responsible for checking the validity of your travel documents. You are responsible for obtaining all required travel documents prior to the tour departure. Lingo Tours does not obtain passports and visas for travellers. Should you be unable to obtain the appropriate travel documentation prior to the tour departure date then you will not be allowed to join the tour. Lingo Tours cancellation policy will apply.
    You should contact the embassy or consulate of the destination countries as soon as possible upon enrollment to verify the entry requirements and the validity of your travel documents (Passport and Visa).

    Travel Insurance

    Lingo Tours does not provide any type of insurance. Lingo Tours requires you to purchase your own appropriate insurance cover for the tour. Your individually purchased insurance (not provided by Lingo Tours) should include medical, baggage, tour cancellation and interruption cover. Details of insurance agencies specializing in such cover are available.


    You are subject to each airline's luggage rules and limits. It is your responsibility to verify the rules (weight limits and no. of pieces allowed). Most airlines allow for one suitcase and one small carry-on item. Any additional luggage above the airlines’ specific allowance limits will be subject to the airlines’ excess luggage fees. Excess luggage fees are not covered by Lingo Tours. The traveller will be liable for any additional costs that must be paid. Lingo Tours will not be held accountable for any delayed, lost or damaged luggage or contents.

    Itinerary amendments made by Lingo Tours

    Lingo Tours shall be entitled to make changes to any aspect of the tour, at any time, including but not limited to charges, the itinerary, travel dates, transportation, accommodation and Group Leader. You will be notified in the event of any such change. Any cancellations by a traveller as a result of these changes will be subject to Lingo Tours cancellation policy according to the Terms and Conditions. Lingo Tours reserves the right to make changes despite special requests made by you.


    Your tour with Lingo Tours begins with the departure (take-off) of the flight from the departure gate and ends upon completion of the return flight to the United States unless the traveller has arranged his/her own travel, in which case your tour begins when the traveller joins the tour at the first hotel and ends upon arrival at the departure gate in the last destination country.
    Except in respect of death or personal injury caused by the negligence of Lingo Tours, its representatives, agents, officers, and the Group Leader, Lingo Tours, its agents, officers, representatives and the Group Leader shall not be liable to the traveller by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the agreement between the parties, for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever which arise out of or in connection with this agreement.
    The traveller acknowledges and agrees that the air carrier's liability for loss of or damage to baggage or property, or for death or injury to person is limited by their tariffs, or the Warsaw Convention, or both. Further, the air carriers assume no responsibility to any traveler save for their liability as common carriers.
    The traveller agrees to comply with all local laws when abroad, including those concerning cigarettes, drugs and alcohol (and in the case of a minor, when such laws are not in conflict with parents' permission). Failure to so comply will entitle Lingo Tours to send the traveller home and the traveller will lose the right to a refund of any part of the tour costs/fee. The traveler will also bear the costs of their return journey. Further, should local authorities become involved, the traveller will be subject to the laws of that country. The traveller agrees to abide at all times by the rules and regulations set out by Lingo Tours and the instructions of the Group Leader or other Lingo Tours’ employees. Failure to do so will entitle Lingo Tours to send the traveller home and the traveller will lose the right to a refund for any part of the tour costs/fees. The traveler will also bear the costs of their return journey.
    The traveller agrees that if he/she becomes ill or incapacitated during the tour, Lingo Tours may, without incurring any liability, take any action it considers necessary under the circumstances, including obtaining medical treatment for the traveller and arranging transportation for the traveller to be returned home at the traveller's expense. Lingo Tours shall not be liable for the quality of medical treatment obtained for the traveller and s/he shall not be entitled to any form of refund.
    The traveller will be responsible for the payment of all telephone calls or other incidental costs and expenses incurred by the traveller during the tour.
    The traveller will also be liable for any damage caused by the traveller to any third party property during the tour including but not limited to hotel rooms, buses, trains, planes and cruise ships. The Traveller shall indemnify Lingo Tours against any liability incurred arising as a result of the traveller’s actions/omissions during the tour resulting in injury or damage to other persons or third party property. Lingo Tours shall not be responsible for the traveller in the event the traveller absents himself/herself from Lingo Tours’ supervised activities e.g. the traveller visiting friends, family or during stay-ahead/stay-behind periods if such periods do not include Lingo Tours’ services.

    Privacy Policy

    We collect basic information from you such as your name, postal address, telephone number, e-mail address, date of birth and credit card information.
    The information we collect from you is to allow us to process your application and to make appropriate reservations for the purpose of the tour. We do not disclose your personal information to anyone else other than the hotels, airlines and additional service providers you will be using on the tour.
    From time to time we may use your information for research and analysis purposes so that we can monitor and improve our services. You may be contacted by post, e-mail or telephone to ask you for your feedback and comments on our services.
    Your information is always kept confidential. The storage, access and disclosure of your information is covered by Lingo Tours internal policies.
    By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we shall notify you accordingly by post or by e-mail.

    General Provisions

    Neither party shall be liable to the other for any default due to any Act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, import or export regulations or embargoes, strikes, lock-outs or other industrial action or trade disputes (whether this involves employees of Lingo Tours or of a third party) or other event beyond the reasonable control of either party. The agreement between the parties, and these Terms and Conditions contain the whole agreement between the parties with respect to all matters which are referred to and these supersede any prior written or oral agreement between the parties. The parties confirm that they have not entered into this agreement on the basis of any representations that are not expressly incorporated in this agreement.
    The traveller acknowledges that, in entering into the agreement and agreeing to the Terms and Conditions, it does not do so whilst replying on any representation, warranty or other provision except as expressly provided in this agreement, and any conditions, warranties or other terms implied by statute or common law are excluded from this agreement to the fullest extent permitted by law.
    If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.
    The agreement and these Terms and Conditions shall be governed by and construed in accordance with the laws of the Netherlands and each party agrees to submit to the non-exclusive jurisdiction of the Courts of the Netherlands.
  • By digitally signing my enrollment form, I (or parent/guardian if minor), applicant for a group tour provided and delivered by LINGO TOURS, agree to the following:
    1. The tour (by Lingo Tours) begins after boarding the flight at my departure gateway and ends upon landing of the return flight at my arrival gateway.
    2. I agree to release Lingo Tours (which shall include Tour Managers, staff members, agents, officers, directors, shareholders, and any other employees of Lingo Tours, as well as Lingo Tours as a company itself) and my school including my teacher and/or Group Leader from, and agree not to sue such individuals and entities for, any claims that I may have arising from, or in connection with, any physical or property damage or other loss that I may suffer from any cause whatsoever other than the gross negligence of such persons and/or entity. Without limiting the generality of the foregoing, I release such persons from, and agree not to sue such persons for, any damages that I may suffer from any injury, loss, damage, accident, delay, or expense resulting from events beyond their control, including, without limitation, acts of God, weather, war, strikes, incidents of politically motivated violence, sickness or quarantine, government restrictions or regulations, and, in the absence of gross negligence, arising from any vehicle, or from any act or omission by bus or car rental agency, steamship, airline, railroad, taxi or tour service, hotel, restaurant, school, university, or any other firm, agency, company, or individual.
    3. I understand that the air carriers 'liability for loss or damage to baggage or property, or for death or injury to person, is limited by their tariffs and/or the Warsaw Convention and related agreements. Further, I understand that the air carriers assume no responsibility to any traveler aside from their liability as common carriers.
    4. I understand that Lingo Tours is not responsible for me when I am apart from Lingo Tours - supervised activities, such as visits to friends or relatives, or during stay-ahead/stay-behind optional periods if the optional period does not include the services of a Lingo Tours Tour Manager.
    5. If I become ill or incapacitated, Lingo Tours and its employees, or my Group Leader, may take any action they deem necessary for my safety and well-being, including securing medical treatment (at my own expense) and transporting me home.
    6. I agree to abide by Lingo Tours regulations and the directions of my Group Leader or Lingo Tours' personnel during my tour. Failure to do so may result in Lingo Tours terminating me from the tour immediately. I understand that to disobey such rules or directions is to waive the right to a refund of any part of my Tour Fee and that Lingo Tours may then send me home at my own expense.
    7. I agree to abide by all local laws when abroad, including those concerning drugs and alcohol (and if I am a minor, when such laws are not in conflict with parental/guardian permission). I understand that to abuse or disobey such laws is to waive the right to a refund of any part of my Tour Fee and that Lingo Tours may then send me home at my own expense. I also understand that should local authorities be involved, I will be subject to the laws of the country I am visiting.
    8. I understand that I will be required to pay for any phone calls or incidental personal expenses that I incur at hotels, as well as for any damage I cause to hotel rooms, buses, ferries, trains, or cruise ships. I will indemnify Lingo Tours and hold it harmless for any financial liability or obligation which I personally incur, or injury or damage to the person or property of others which I cause or contribute to, while participating on a Lingo Tours tour.
    9. Lingo Tours reserves the right to refuse or cancel any enrollment at its sole discretion.
    10. Lingo Tours has the right to make changes in tour itineraries and departure dates and to modify transportation arrangements, including the use of substitute airlines. In the event of changes being made, refunds will be given only in accordance with the provisions of the "Lingo Tours Terms and Conditions" supplied herewith.
    11. I understand that it is my responsibility to secure the necessary travel documents, including passport and visas, unless specifically arranged for the group by Lingo Tours. Failure to do so does not constitute grounds for a refund except according to the normal cancellation guidelines as outlined in the "Lingo Tours Terms and Conditions."
    12. I acknowledge my choice to travel with the teacher/Group Leader organizing my group, and I understand that this choice is not the responsibility of Lingo Tours. I understand that Lingo Tours reserves the right to reassign my group to a replacement teacher/Group Leader should my original Group Leader be unable to, or determine not to, participate in the tour and that the standard cancellation policy will apply if I choose not to travel with the new Group Leader.
    13. I understand that future Lingo Tours advertising and publicity material may include statements made by travellers or their video clips or photographs, and I consent to such use of my comments or photographic likenesses.
    14. This agreement constitutes the entire agreement between Lingo Tours and me with reference to the subject matter referred to herein, and I understand that no warranty or representation not herein, including but not limited to any oral statements made to me by agents of Lingo Tours or by my school or Group Leader, applies to any Lingo Tours tour. This agreement may be amended or modified only in writing, signed by a Lingo Tours officer at Lingo Tours' main office in Amsterdam, The Netherlands.
    15. This agreement shall be governed in all respects by the laws of the Netherlands. Any claim or dispute arising hereunder shall be settled by arbitration before a single arbitrator in The Netherlands, in accordance with the Commercial Arbitration Rules of the Netherlands Arbitration Institute (Stichting Nederlands Arbitrage Instituut; “NAI”) then in effect, it being expressly agreed that any right to have the matter determined by a court, small claims or otherwise, is hereby waived. The award rendered by the Arbitrator shall be final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. Notice of the demand for arbitration shall be filed in writing with the other party to the agreement and with the Netherlands Arbitration Institute. The demand shall be made within six months after the claim, dispute, or other matter in question has arisen.
  • Student Rules

    A tour abroad entails a lot of responsibility and good judgement by all travellers in the group. You will encounter differences in culture and habits. The following rules have been set out precisely to help manage these differences and to ensure a safe, pleasant and relaxed tour for all members of the group.

    Stay in sub-groups

    It is very important that your teacher and group leader is aware of your whereabouts throughout the tour. During your free time away from the main group you should always stay in small groups of minimum four students together, provided that you have the permission to leave the main group by your Group Leader. Be very clear about where you are going, your timings, with whom you are and when you are expected to return. Make sure that you have the address and phone number of your hotel and your Tour Manager on you at all times. Use free Wi-Fi in public places to update your group leader in the event of any changes.

    Use and possession of alcohol and narcotic substances

    Under no circumstances shall any student under the age of 21 drink any alcohol while on tour. If you break this rule you will be sent back home at your own expense. Parents will be consulted prior to any actions to discuss the situation. Any student in possession of and/or using any type of narcotic substance will be sent home and the expense of this will be covered by parents.


    No weapons of any sort are allowed on tour. Weapons including, but not limited to souvenir knives of any kind are all forbidden to be carried on tour.

    Student curfew

    Students must be in their hotel rooms by midnight. Exceptions for curfew timings may occur when the Group Leader and/or a scheduled activity necessitates staying out later.

    Vehicles on tour

    It is strictly forbidden for students on tour to rent and/or use any type of motor driven vehicles.

    Drones and flying objects

    Travellers are not allowed to bring and/or use any type of drone or other remote controlled flying objects on tour.

    Visiting family and friends

    Should you wish to visit friends and/or family while on you must have have written permission from your parent and/or legal guardian prior to tour departure date. Your Group Leader must be informed, provide his/her consent to the visit and receive a copy of such written permission prior to the tour departure date.

    Respect and courtesy

    When on tour, be respectful and mindful of your fellow travellers. Always think about your own safety and wellbeing on tour. Please remember that what is OK for you, might not be OK for others, so please consider the group and your room mates and respect them by using good judgement and common sense. At all times, YOU are responsible for being on time and for your own belongings including luggage and valuables.

    The rules listed above are considered minimum standard tour regulations for all student Lingo Tours. Your Group Leader will inform you of any specific rules and expectations required of your group.

    Any serious misconduct and/or breaking of these basic rules may result in the student being sent home and parents will have to cover the costs of the return journey.

    Prior to tour

    • Make sure you understand the local currency of your destination, it will prevent you from making mistakes when handling the new currency while on tour. You may want to create a quick conversion chart to be better prepared when making small impulse purchases on tour.
    • We advise you to exchange some money into your destination currency before departure, just enough to keep you going the first day or two.
    • We also advise you to make a packing check list. Make sure you do not forget any important items. You can also use your packing check list when on tour, to ensure you do not leave anything behind at the hotels on tour.
    • It is always a good idea to learn some of the basic language for the destinations on tour. Polite phrases such as “excuse me”, "please" and "thank you" will make a big difference in the way the locals will react to you.
    • Minimize your luggage. Never bring more than you can carry yourself. Do not bring items unless you really need them on tour.
    • Avoid bringing electrical devices (hair dryer, toothbrush etc.) as the voltage is different in Europe (V220) compared to the USA. Modern electronics such as tablets, smart phones and similar are chargeable on all voltage levels, but you will need an adapter for your plug.
    • If you are not using your smartphone as alarm clock, make sure you bring an alarm clock.

    While on tour

    • Try to stay awake until at least 10pm on arrival day so that you get rid of your jet-lag ASAP.
    • Respect the group by being on time for all appointments and departures. Being late is both disrespectful to others and can cause you to miss your departure.
    • Make sure you take care of your valuables. Keep your money in a safe place at all times, especially when in a crowded space such as public transport or elevators. Do not have mobile phones sticking out of your pockets and avoid having valuables visible when in public spaces with plenty of tourists.
    • Carry small amounts of cash that will be enough for one day only.
    • Make sure that you always keep an eye on your luggage. You are responsible for making sure it is being loaded onto the tour bus.
    • Do not leave the group at any time, unless agreed and approved by your Group Leader. When travelling with the group, make sure that the Tour Manager and Group Leader know where you are if you need to go to the restrooms or similar. Make sure you notify the leaders upon your return.
    • When travelling in a foreign country you are an ambassador for your school, city and country. Behave responsibly. If you are not certain on what the local manners would be, observe the locals.
    • Be silent in hotels at night. Your group is not the only guest at the hotel and some guests might be sleeping early. Do not slam doors or shout in corridors.
    • Keep your hotel room neat and clean and be respectful to hotel staff.
    • When on the tour bus, do not litter or put dirty feet on the seats. Be friendly and respectful to your driver, his/her cooperation is crucial for a good tour.
    • You may be held responsible for any damage to hotels and buses.